سياسة الاستبدال و الأسترجاع

The return and exchange policy is subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in certain cases, for example, if the product you wish to purchase is unavailable, if the product was priced incorrectly, or if the order is found to be fraudulent. The website will refund the amount paid for products that were not accepted or canceled. Product exchange and return policy: All products must be returned within no more than one day of receiving the order (with the customer bearing the shipping cost). If there is a defect or manufacturing error in the product, it can be returned after reporting it. There are certain cases where the product cannot be returned, such as when the return request is made after the specified time, which is one day from the date of receipt, when the original packaging is removed, when products have been tampered with or their serial numbers removed, or when a specific set is ordered and part of it cannot be returned. How can I recover my paid money if I receive products that are not in the correct shape or are damaged? When the products arrive damaged or different from what was selected on the website, you can contact us via WhatsApp at (966549490908) within 3 days from the date of receipt. When we receive the products, we will examine them, and if a defect or damage is found, we will immediately start the process of refunding your money, whether it is the amount paid for the products or the shipping and delivery costs. If the (external use perfume) product does not meet your approval, all you need to do is send a WhatsApp message (excluding orders outside the Kingdom) to the number provided above within (24) hours of receiving the order, provided that: 1. The product has not been opened and only the sample has been tested. 2. Within 24 hours of receiving the order, to preserve the product's quality and validity, it cannot be returned afterward unless there is a problem or defect in the product, in which case a fee of 50 for shipping costs will be deducted. 3. We will provide you with a shipping slip that must be printed. 4. Return the item to us in the same condition in which you received it, with its original packaging, and go to the nearest branch of the shipping company to deliver the shipment along with the slip. 5. The refund will be processed within (5-7) working days after we receive the product.